Frequently asked questions.

We support all types of hospitality operators – from luxury hotels and restaurant groups to private members’ clubs and foodservice businesses. Whether you're an independent venue or part of a larger group, our training can be tailored to your unique environment.

Our programmes are suitable for all levels – from entry level team members to department heads and senior leaders. We work closely with clients to ensure the right content is delivered to the right people, based on your structure and development goals.

We offer all of the above. While we’re passionate about delivering face-to-face training whenever possible, we also provide high-quality virtual and blended options to suit your operational needs and scheduling requirements.

Absolutely. In fact, that’s one of the things that sets us apart. We regularly customise content to reflect a client’s values, service style, team dynamics or strategic goals. We also offer fully bespoke design services if you're looking for something unique to your business.

Most of our sessions are delivered in a bite-sized format of 2–3 hours, designed to minimise disruption while maximising engagement and impact. These are ideal for shift-based teams or managers working around busy operational schedules.

As each training programme is tailored, pricing can vary. We recommend getting in touch with us directly so we can understand your needs and provide a transparent proposal based on group size, delivery format and customisation level.

Yes – we believe in making learning stick. Many clients choose to build in follow-up sessions, coaching, or post-training reflections to embed behaviours and measure success. We're happy to co-design a support plan that works for you.

Umbrella Evolve is a standalone business created to focus specifically on non-apprenticeship, high-impact training for hospitality teams. While we share the same values and leadership, Evolve offers flexible, standalone workshops and bespoke programmes outside of apprenticeship funding models.

We primarily deliver training across the UK, but we are open to international partnerships or virtual delivery overseas. If you’re based outside the UK and are interested in working with us, we’d love to explore what’s possible.