Introduction to Sales & Upselling
Duration: 3 hours
Course Overview - This session provides an accessible entry point into the sales cycle. Covering everything from initial enquiry through to confident upselling, participants will strengthen their communication style and better understand how to positively influence customer decisions. Ideal for growing commercial awareness across your teams.
Ideal for: Front-of-house teams, entry-level sales roles, and brand ambassadors
Cost: £100 + 20% VAT
Duration: 3 hours
Course Overview: Build the emotional intelligence that distinguishes great leadership. This course explores how to lead from a place of empathy, using active listening and emotional insight to strengthen team culture. Leaders will learn to identify individual drivers, adapt their communication style, and unlock higher engagement levels across diverse teams.
Ideal for: Established managers and senior supervisors
Learning That Evolves With You
Our modular workshops are designed for the hospitality sector. Helping to upskill, inspire and retain your people. Whether you’re developing new managers, boosting sales confidence, or enhancing service culture, our flexible, short -format sessions fit around the pace of your business.